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New Client Information

Our policy to you

Effective & Safe – Fix Me performs services in an effective and safe manner, letting clients know of any potential risks involved in treatment.

Payment

Fix Me accepts cash, personal cheques & visa/master card. Prepaid treatment cards and gift certificates are also available.

Receipting

We can issue you a receipt for extended health insurance or to claim on your income taxes. We do not do direct billing. Please check with your insurance carrier to confirm you have coverage for acupuncture or shiatsu.

Scheduling Treatments

Appointments are made by phone, email, text or in person.

Lateness

Try to arrive 10 minutes early so you are relaxed and ready for your treatment.  Be aware that if you are late, it will cut into your treatment time.

Cancellation and Missed Appointments

We require 24-hours notice to cancel an appointment. We only accept cancellations by phone. No emails, please. You will be charged the cost of the treatment booked for late cancellations or missed appointments.

Refunds

Fix Me does not offer refunds on treatments or treatment packages. However, treatment packages are transferable.